Dear Heart

We strive to provide our valued customers with the highest quality teas and an exceptional shopping experience. Due to the nature of our products and to maintain the freshness and hygiene standards of our teas, we have a strict "No Return and No Refund" policy.

Once an order is placed and the teas have been delivered, we are unable to accept returns or offer refunds. We kindly request customers to carefully review their orders before making a purchase.

In the rare event of receiving damaged or incorrect products, we urge customers to contact our customer support team within 48 hours of delivery. We will promptly address the issue and ensure appropriate measures are taken to resolve any problems.

Your satisfaction is of utmost importance to us, and we are committed to delivering the best tea experience possible. If you have any questions or concerns, please do not hesitate to reach out to our friendly support team.

Thank you for choosing Subsukum. We look forward to serving you with our finest teas and impeccable service.